Company: Hidden Gem Estates powered by Manoxx Services SRL
Registered Office: Carretera Sosua-Cabarete km2, Edif. No 84, Sector playa Laguna II, Sosua, Puerto
Plata, Dominican Republic
1. Introduction
At Manoxx Services SRL (“Company”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal data:
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Contact Information: name, email address, phone number, and mailing address.
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Property Interests: details regarding properties you inquire about or request.
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Website Usage Data: IP address, browser type, device information, and pages visited.
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Other Information you voluntarily provide through forms, emails, or communications.
3. How We Use Your Information
We use your personal data for the following purposes:
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To respond to your inquiries and provide real estate services.
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To facilitate property viewings, negotiations, or transactions.
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To send updates about listings, services, or market news (only with your consent).
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To improve our website, services, and user experience.
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To comply with legal obligations under Dominican law.
4. Legal Basis for Processing
We process your personal data based on:
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Your consent (when you submit forms, subscribe to newsletters, etc.).
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Contractual necessity (to provide services requested by you).
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Legal obligations (compliance with Dominican laws and regulations).
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Our legitimate interests (improving services, preventing fraud, protecting security).
5. Sharing of Information
We do not sell or rent your personal data. We may share your information only with:
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Trusted third-party service providers who support our operations (e.g., IT, hosting, marketing), bound by confidentiality agreements.
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Legal authorities if required by Dominican law or court order.
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Business partners (e.g., property owners, developers) when necessary to fulfill your request.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by Dominican law. Once no longer needed, data will be securely deleted.
8. Your Rights under Dominican Law
According to Law No. 172-13, you have the right to:
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Access the personal data we hold about you.
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Request corrections of inaccurate or incomplete data.
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Request deletion of your data when no longer necessary.
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Object to the processing of your data in certain circumstances.
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Withdraw consent at any time (this does not affect prior lawful processing).
To exercise your rights, please contact us using the details below. We may require proof of identity before fulfilling your request.
9. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze usage. You can adjust your browser settings to refuse cookies, but some website features may not function properly.
10. International Data Transfers
If your data is transferred outside the Dominican Republic (for example, to hosting providers or service partners), we will ensure that adequate protections are in place in accordance with Dominican data protection standards.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date”. Continued use of our website after changes indicates your acceptance of the revised policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
Manoxx Services SRL
Email: nadine@hiddengem-estates.com